Shipping Information
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping ensures delivery within 1-2 business days.
We offer free delivery on orders above Rs. 3000. For orders below this amount, the customer is responsible for bearing the delivery costs, which will be calculated at checkout based on the delivery address and order size.
Once your order is shipped, we will send you a tracking number via email. You can use this number on our website to track the status of your delivery.
Currently, we only ship within Pakistan. We are looking into expanding our shipping services internationally and will update our customers as soon as this option is available.
Orders and Returns
You can cancel or modify your order within 24 hours of placing it by contacting our customer service team. Please note that once the order is processed and shipped, it cannot be canceled or modified.
After you place your order, you will receive an email confirmation detailing your order number and the items you have purchased. This confirmation ensures that your order has been successfully processed.
We accept returns within 3 days of receipt if the product is unopened and in its original condition. Please contact our customer service for a return authorization and further instructions.
To return an item, please contact our customer support to receive a return authorization. Once you have the authorization, you can send the item back to us following the instructions provided.
Payments
We accept various payment methods including credit cards, debit cards, bank transfers, and mobile wallet payments.
Yes, our website uses SSL encryption to ensure the security of your personal and credit card information.
Yes, we offer a cash-on-delivery service for all orders within Pakistan.
If your payment is declined, please check with your bank or card provider. Common reasons include incorrect card details, insufficient funds, or bank restrictions on online payments. You may also contact our customer service for further assistance.
